Privacy Policy for Xpolicia (xpolicia.com)

Effective Date: June 22, 2025

1. Introduction

Xpolicia (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit xpolicia.com or engage with our services.

By accessing or using our website, you agree to the practices outlined in this Privacy Policy.

We comply with applicable laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Google Ads policies.

2. What We Collect

We collect personal and non-personal data to deliver our services efficiently and securely.

a) Personal Information:

• Full name
• Email address
• Phone number
• Billing address
• IP address
• Payment information (handled via third-party processors)
• Account preferences or communications

b) Non-Personal Information:

• Browser type and device data
• Referral URLs
• Interaction history (pages visited, clicks)
• Cookies and tracking data

We do not knowingly collect information from anyone under the age of 13.

3. How We Use Your Information

We use your information to:

• Process and fulfill your digital product orders
• Provide customer support and resolve disputes
• Send transactional notifications (e.g., receipts, updates)
• Improve and personalize your experience on our site
• Monitor analytics and advertising effectiveness
• Enforce our terms and prevent fraudulent activity

We do not sell your personal data to third parties.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using personal data depends on the context:

• Consent (e.g., marketing emails)
• Contract (e.g., fulfilling your order)
• Legal obligation (e.g., tax records)
• Legitimate interest (e.g., website security)

You may withdraw consent at any time by contacting us at support@xpolicia.com.

5. Payment Information

We use third-party payment processors to handle your financial transactions. These providers operate independently and have their own privacy policies. Your full payment details (such as credit card numbers) are never stored on our servers.

6. Cookies and Tracking Technologies

We use cookies, beacons, and scripts for:

• Session management and login
• Shopping cart functionality
• Site performance analysis
• Behavioral advertising (Google Ads, Facebook Pixel)

You can control or disable cookies via your browser settings. Disabling cookies may affect functionality.

By using our website, you consent to our use of cookies in accordance with this policy.

7. Data Retention

We retain your data only as long as needed:

• Order and transaction history: up to 7 years (for legal/tax reasons)
• Analytics and marketing: until consent is withdrawn or 36 months of inactivity
• Support inquiries: typically 12 months

We securely delete or anonymize your data after retention periods end.

8. Disclosure of Your Information

We may share your information with:

• Trusted service providers (e.g., payment processors, cloud hosting)
• Advertising platforms (e.g., Google Ads, Meta Ads)
• Legal authorities, if required by law or court order

We do not sell or rent your personal data.

9. Intellectual Property & Copyright Notice

We respect intellectual property rights. While our platform may reference game titles like 8 Ball Pool, we:

• Do not claim affiliation with Miniclip or other publishers
• Do not use logos or copyrighted content unless under license or fair use
• Provide services as a marketplace for digital game items and tournament facilitation

If you are an IP holder and believe any content infringes your rights, please contact hello@xpolicia.com for resolution.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction, deletion, or portability
• Object to or restrict data processing
• File a complaint with your data protection authority

To exercise any of these rights, contact us at hello@xpolicia.com.

11. International Transfers

Your data may be processed outside your country of residence, including in the United States or United Kingdom. We take appropriate safeguards to ensure its security during such transfers.

12. Security Measures

We use industry-standard encryption, firewalls, and secure protocols to protect your data. While no system is 100% secure, we routinely audit and update our defenses.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. You are encouraged to check this page periodically.

14. Contact Us

If you have questions or concerns about this policy, contact us at:

Email: hello@xpolicia.com